cravesphere Order & Shipping Policy

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Thank you for choosing cravesphere. We are committed to getting your grocery and kitchen essentials to you safely and on time. The information below explains exactly how we handle orders, shipping, and delivery so you know precisely what to expect from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and shipped within 1–2 business days, counted Monday through Friday, excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally handled the same day. Orders placed after that time, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	USD 29.99	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

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International Shipping

cravesphere currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees imposed by the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier information.

If your tracking number or tracking updates have not arrived within 3 business days of your order confirmation, please contact our support team with your order number so we can assist you.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after an order is placed.

• To update your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows delivery but your package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: cravesphere
• Customer Support Email: [email protected]
• Customer Support Phone: 18088540209
• Physical Business Address: PO Box 2305, Kamuela, HI 96743-2305, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST